Refund policy

We do not accept returns or exchanges unless:

• The customer receives a wrong product, or
• The product received is defective/damaged.

Mandatory Unboxing Video Requirement

To be eligible for any claim regarding a wrong or defective product, customers must provide a proper parcel opening video that meets all the following conditions:

• The parcel must be fully intact from all sides (top, bottom, and edges) before opening.
• The video must be continuous and without any cuts or edits.
• The shipping label/invoice must be clearly visible in the video.
• The customer must record the complete unboxing process from start to finish in the same video.

Claims without a proper unboxing video will not be accepted under any circumstances.

Cancellation Policy

Orders cannot be cancelled once they have been shipped.

Important Note

Slight color variations may occur due to photography lighting and screen resolution differences.

For any concerns, please contact us within 24 hours of delivery at:
Email - heyneera@gmail.com

WhatsApp at - 9560654989